Terms of Service

Introduction

These terms and conditions outline the rules and regulations for the use of Stemly Tutoring, LLC’s services and website.

This website is owned and operated by Stemly Tutoring, LLC. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms of service as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy. Do not continue to use Stemly Tutoring, LLC’s website or services if you do not accept all of the terms of service stated on this page.

The following terminology applies to these Terms of Service, Privacy Policy, and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

Scheduling, Cancellation, and No-Show Policy

To schedule tutoring lessons, please contact Stemly Tutoring at info@stemlytutoring.com. Once a tutor has been assigned and lessons have been scheduled, any subsequent scheduling should be coordinated directly with the tutor. If there are any difficulties in contacting the tutor, please reach out to Stemly Tutoring for assistance.

We understand that unexpected circumstances may arise, and students have the flexibility to reschedule up to 25% of their scheduled lessons per month. The amount of allowable rescheduled hours depends on the chosen tutoring package. This allows for some flexibility in accommodating changes to the tutoring schedule.

In consideration of the tutor's time, Stemly Tutoring enforces a 24-hour cancellation/reschedule policy. We kindly request that students or parent/guardians provide the tutor with a minimum of 24 hours' notice for any lesson cancellation or rescheduling needs. Not providing the necessary notice will lead to the forfeiture of the lesson. In the event of a lesson cancellation, it becomes the responsibility of the student or parent/guardian to reschedule the lesson within a 30-day period.

Punctuality is important for effective tutoring lessons. Students are expected to arrive on time to scheduled tutoring lessons. If a student is more than 15 minutes late or fails to show up to a lesson without notifying the tutor beforehand, the lesson is forfeited.

Payments and Billing

For a seamless tutoring experience, Stemly Tutoring requires prepaid services and packages. Full payment must be made before the tutoring lessons take place. Our billing cycle runs from the 1st to the 30th or 31st of each month. Payments for upcoming lessons within the billing cycle will be automatically charged to the client's credit card on the 1st of the month.

If additional tutoring services are needed beyond the scheduled lessons in the billing cycle, full payment is required before scheduling further lessons. By signing up, clients authorize Stemly Tutoring to immediately charge the selected tutoring lessons' balance to the provided credit card. To ensure uninterrupted service, clients must keep a current and valid credit card on file. Visa or MasterCard are accepted payment methods.

Clients should not directly pay the tutor. All payments must be directed to and processed by Stemly Tutoring to ensure accurate and secure transactions. Additionally, any client referrals should be directed to Stemly Tutoring.

To cancel or make a change to a tutoring subscription, please email Stemly Tutoring at info@stemlytutoring.com by the 20th of the month. This allows us to process the cancellation request and avoid charges for the upcoming month. Please note that refunds cannot be provided for remaining lessons once the billing cycle has begun.

Lesson Recordings

To maintain the quality of our tutoring services, online tutoring lessons may be monitored and recorded for record-keeping, training, and quality-assurance purposes. These recordings will not be used for any other purposes without the written consent of the student or parent/guardian. We respect your privacy and uphold the confidentiality of our tutoring lessons.

Communication

Open communication is essential for a successful tutoring experience. We encourage students and parents/guardians to actively engage with their assigned tutors, providing feedback and addressing any concerns that may arise. Clear and effective communication helps us tailor the tutoring lessons to meet the specific needs of our students.

Preparedness

In order to optimize the value of each tutoring lesson, we kindly request that students proactively share their study materials and specific topics they wish to focus on with their tutor in advance. This will enable the tutor to come prepared and tailor the lesson accordingly. Additionally, we ask students to arrive at the lesson prepared, bringing essential items such as notes, calculators, a pencil, and paper. By adopting this proactive approach, we aim to maximize the utilization of tutoring time, leading to a more focused and productive learning experience for the student.

Respect and Professionalism

We maintain a respectful and professional environment during all tutoring lessons. We expect both tutors and students to treat each other with respect, professionalism, and courtesy. By fostering a positive and supportive atmosphere, we create an optimal learning environment for all parties involved.

Tutor Satisfaction Guarantee

We are committed to 100% satisfaction guarantee. If, for any reason, the student is not satisfied with the tutor they have been matched with at any time, please contact us and we will assign them a new tutor. We recognize that a good tutor-student fit is crucial for student success.

Academic Improvement

While we strive for academic progress, we do not guarantee increased scores or grades. The outcome of academic performance is influenced by various factors beyond our control. We are dedicated to providing high-quality tutoring and support, but individual results may vary. Any concerns about a lesson should be submitted via email within 24 hours of the lesson's occurrence, allowing us to promptly address and resolve any issues that may arise.

Limitation of Liability

Our liability is limited to the amount paid for services in the preceding month.

No Warranties

The tutor makes no promises or warranties with regards to a student’s performance as a result of any tutoring provided. 

Privacy

Your privacy is very important to us, which is why we have created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement.

Minors

When the student is a legal minor, the parent shall accept and agree to all the terms and conditions on behalf of the student. The parent must also always be present during tutoring lessons.

Indemnification

You agree to indemnify, defend and hold harmless Stemly Tutoring and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Links to Other Websites

Although this Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. We advise you to carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk. 

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right to modify this Agreement at any time without notice, effective upon posting of a revised date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such changes will constitute acknowledgment and agreement of the modified terms and conditions. 

Contact Information

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to info@stemlytutoring.com.

This agreement was last updated on July 30, 2024 and is currently in effect.